Gorrell Smiles

Frequently Asked Questions (FAQs)

How can we help you?

It’s much easier to be motivated to achieve and maintain excellent oral health when you understand how it impacts your quality of life. Listening to your concerns, explaining the need for treatment, and using visual aids like digital x-rays and intraoral cameras are all part of providing you with exceptional care.

Patients at Gorrell Smilies know they can turn to our dental team for answers, and we welcome and encourage your questions. When we understand what your oral health priorities are, our dentists can recommend the treatment that best fits your needs in every way.

Some of the questions we hear most often are listed here, but we know you probably have many others! Please don’t hesitate to call our helpful team at (650) 399-9657, and we’ll be happy to help!


When you select Gorrell Smiles for your oral health needs, you’re choosing the skill and diverse experience of a dedicated team of dental professionals. Dr. Brent Gorrell, Dr. Summer Xue Xia, and Dr. Nelishah Jiwani devote themselves to staying at the forefront of their field to bring you the very best that dentistry has to offer.

Dr. Gorrell has been providing exceptional dental care to patients in the Sunnyvale and Mountain View communities since 1979. He is well-versed in all areas of dentistry, but his passion is to improve the aesthetics of our patients' smiles by offering the latest in modern cosmetic dentistry. Dr. Gorrell has not only completed over 1,100 hours of continuing education, but he is also an associate instructor at the Northern California Institute of Cosmetic Dentistry.

Dr. Xia specialized in periodontology at Peking University in China before she earned her Doctor of Dental Surgery Degree from the University of California, San Francisco in 2016. She provides comprehensive dentistry, including wisdom tooth extraction, conservative gum surgery, dental implant placement, and root canal therapy.

Dr. Jiwani earned her Doctor of Dental Medicine Degree from Boston University Goldman School of Dental Medicine in 2012 and completed the Advanced Education in General Dentistry program at Temple University in 2013.

If you’re looking for a dental practice in Mountain View, CA that provides leading-edge comprehensive dentistry, please call Gorrell Smiles for an appointment.

This is a question we hear often, but no, Dr. Gorrell is not retiring, nor does he have any plans to do so in the near future! You can be confident that Dr. Gorrell will be here to serve your oral health needs for many years to come!

You have a busy life and can barely find time in your schedule for all your commitments. You know routine dental care is essential, but how are you ever going to find time in a busy day filled with meetings, appointments, and family responsibilities?

At Gorrell Smiles, we don’t just say we offer convenient hours; our dental team is here every day from 7 AM to 7 PM. Can’t make it during the week? We’re also available every Saturday from 9 AM to 1 PM. You won’t find many dental offices in our area that provide their patients with that kind of accessibility!

We also understand that you can’t plan for all your dental needs. If you have an emergency and are in pain, we will do our best to see you the same day. And if it’s not possible to see you right away, our knowledgeable team will give you instructions for handling your emergency until we can. 

Need help with translating? You’ll be happy to know that we are a multilingual dental office, and in addition to English, we have team members who speak Spanish, Russian, Georgian, Portuguese, Mandarin Chinese, and Taiwanese.

If you would like to make an appointment for your next dental exam and cleaning, please call our Mountain View dental office at (650) 399-9657. We look forward to welcoming you to Gorrell Smiles!

At Gorrell Smiles, we are in-network with the following PPO dental plans:

  • Aetna
  • Blue Cross 300
  • DHA
  • Delta Classic
  • Delta, PPO
  • Sun Life

We also accept but are not in-network with other insurances such as MetLife and Cigna. We will file all claims on your behalf with payment due at the time of service and reimbursement from the insurance company directly to you.

Our front office team is very knowledgeable about the ins and outs of dental insurance, and they will be happy to assist you with any questions you have. They will help you understand your benefits and how they apply to your treatment. No one likes financial surprises, so we will also provide pre-treatment estimates so that you have an idea what your out-of-pocket cost will be.

We value your loyalty. If you are uninsured, we offer a dental membership club to simplify payments for your family’s dental care. There are different levels of membership, but they all offer similar annual benefits:

  • 2 professional dental cleanings
  • 1 to 2 dental exams
  • Dental x-rays as needed
  • Emergency dental exam (one per year if needed)
  • 12% off all other treatments (some exclusions may apply)

We don’t want financial constraints to be a factor in deciding whether or not you can get high-quality dental care. Please call our Mountain View dental office at (650) 399-9657, and we will be happy to answer your questions.

At Gorrell Smiles, we offer a comprehensive array of preventive, restorative, and cosmetic dental treatments. Each of our dentists possesses unique skills and experience so we can provide individualized care for patients with diverse oral health needs.

  • Preventive – We offer comprehensive dental cleanings and exams, digital x-rays as needed, and periodontal care and maintenance.
  • Restorative – If anything goes wrong with your oral health, we address it with restorative dentistry that encompasses just about every service we provide except for aesthetics. Some restorative treatments we offer are dental fillings, same-visit CEREC crowns, bridges, dental implants, root canals, and extractions.
  • Cosmetic – Tell us what you don’t like about your smile, and we’ll work together to find the aesthetic dental solution that fits your needs. Porcelain veneers, dental bonding, teeth whitening, Invisalign clear braces, and FastBraces are all treatments we offer that will improve your smile and your oral health.

If you suffer from sleep apnea, Dr. Brent Gorrell has been providing our Mountain View, CA patients with a more comfortable alternative to a CPAP mask for over 15 years. Sleep apnea is a serious disorder that can be life-threatening, but Dr. Gorrell will be sure you get the safe, effective care you need.

The dental team at Gorrell Smiles offers all the care you need for the healthiest, most beautiful smiles possible. Please call us at (650) 399-9657 to arrange an appointment to get started!

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Your safety and the safety of our team are our number one priorities. With the new protocols we have put in place, we know we can continue to provide the service you have grown to love at Gorrell Smiles. Visit our COVID-19 Info page for more information on our new policies.